Pragmatic Quality Blog

We’ve talked about “ engagement of people ” as a fundamental Quality principle, and at a superficial level it sounds obvious. Disgruntled em...

We’ve talked before about some of the Quality issues related to the use of artificial intelligence (AI) technology, but mostly in an inciden...

A friend forwarded this cartoon to me a couple of weeks ago. It seems to come from the website Sketchplanations , drawn by Jono Hey . You ca...

There's an old story about a wise man that has some relevance for bloggers as well. Once upon a time there was an old man renowned for h...

We've talked at some length about how companies learn to improve. But in many ways it sounds like a difficult process, requiring a lot o...

Who needs to understand the procedures in your department? Well, I suppose you do, for a start. The other people in your department should ...

Last week I wrote about Florida Power and Light learning Total Quality Control from Kansai Electric in Japan, and I mentioned that " F...