Pragmatic Quality Blog

If you are in the business of making and selling things—I mean physical objects, like shoes or handbags or computers or cars—what part of yo...

Last week I argued that Quality has a role in determining the attitude management should take towards workers in the organization; because ...

Last week, Quality Magazine published my article, " The Seven Quality Management Principles ." It's their article now so I wo...

Last week, I raised the question whether Quality has anything to say about how an organization manages its people and resources internally....

We usually think about Quality as one aspect of an organization's interactions with its customers . To the extent that we discuss intern...

A month ago—almost two, now that I check— I wrote about Kyle Chambers of Texas Quality Assurance , and how he and I came away with totally...

A few days ago, a friend of mine had a minor surgery. (He's recovering just fine.) One of the interesting parts of the preparation, thou...