Pragmatic Quality Blog

People often associate Quality with documentation. To some extent, this is unavoidable: you need a written record of inputs and outputs to m...

Wow! I got a lot of comments on last week's post about how far Santa Claus complies with ISO 9001 . Thanks especially to  Pia Hamrin , D...

Years ago, when my kids were little, they would spend an hour or so every Christmas Eve watching the NORAD Santa Tracker . You've probab...

I always appreciate feedback on these posts, especially when it shows me that I need to do better. In that sense, the best comment I got on ...

How do you align your business processes with your "strategic direction"? It sounds like a good thing to do, and in fact ISO 9001 ...

A few days ago I was browsing through LinkedIn, and I found a link to a video called "3 Signs Your Management System Is Just for Show....

One of the risks in a mature Quality system is that there are a lot of details to master. So when you've mastered all the details, you t...