Pragmatic Quality Blog

I always appreciate hearing from my readers, because I learn what is on their minds. Without feedback, it is easy to get stuck in my own lit...

What do you do when doctors go bad? Of course it happens. Doctors are human beings, and they have the same faults as other human beings. The...

Last Wednesday—a week ago yesterday—I read two stories that had nothing to do with each other, except they somehow breathed the same air. In...

How do you get a copy of a standard? Let's say you need one for work. You want to check what ISO 14001 says about management review, to ...

When your customer returns a failed product, there are things you regularly do to understand the problem. Depending on the product, you migh...

Late last week,  Quality Magazine  published my article, " Upcoming Changes in ISO 9001 . " In it, I review the recent DIS9001 and...

People often associate Quality with documentation. To some extent, this is unavoidable: you need a written record of inputs and outputs to m...