Pragmatic Quality Blog

The first time I ever noticed roundabouts, I was on vacation in the UK. This was many years ago, but they seemed to be everywhere. At first ...

Writing this column once a week, I find myself looking for Quality aspects in many of the things I do each day. From one perspective, this m...

When I find that I've interrupted myself—twice in a row!—to make a disclaimer that's no part of the main post, maybe I need to pay a...

For the last couple of weeks (well, with one brief exception ) we've been talking about written procedures: how they help avoid failure ...

We've been talking lately about how formal processes can avoid catastrophic mistakes and I've got more to say on the subject. But th...

Last week I wrote about the Challenger disaster , and about how to avoid the "normalization of deviance" that made it possible. On...

A year and a half ago, I wrote about disasters —and about how hard it can be to see them coming. I made the point that when we analyze a dis...