We've been talking lately about how formal processes can avoid catastrophic mistakes and I've got more to say on the subject. But this is a timely interruption.
A while ago, I sat down with Michelle Bangert of Quality Magazine, when they published my article about the Seven Quality Management Principles. Originally, we were just going to talk about the article itself, and maybe to recap it for people who prefer podcasts to blog posts. But the conversation unwound itself according to its own internal rules, the way any good conversation does. After forty minutes we had discussed at least a dozen topics; in some ways it felt like we had been talking all day, and in other ways it felt like we were just beginning to scratch the surface. Among other things, our conversation touched on topics like the following:
- How I came to write the article on the Seven Quality Management Principles.
- When to expect the upcoming changes to ISO 9000 and ISO 9001.
- How blogging is different from kvetching.
- How to use blogging as a branding tool.
- Why I am delighted when people argue with things I've written.
- (As a bonus, I describe two different times I've had to retract something I'd written because feedback from readers showed me I was wrong: I mean here and here.)
- How lessons from parenting also apply to Quality.
- How my career in Quality started, and why you shouldn't imitate me.
- Career highlights and stories for audit nerds.
- Comparing Stuttgart with Santa Barbara as wine countries.
- The hidden message of German architecture.
- Why do I anonymize my stories, and when do I not?
- Where is the other column that I write, and what is it about?
- What is the difference between rules in young/small organizations, and rules in old/large ones?
Anyway, two days ago the podcast was published. You can find it here. (Here is an alternate link.)
So take a listen, and let me know what you think.
- If you think I'm wrong about anything (or everything!), please let me know: like I say above, I'm always thrilled when someone argues with me.
- And if you like it, contact Michelle Bangert at Quality Magazine to ask her to have me on again! 😀
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